Frequently Asked Questions
Do I have to prepay for couples taking the Fully Engaged Inventory?
No. If the parish chooses to pay for the couple’s inventory and workbooks, we bill the parish on a quarterly basis. The parish may also choose to have the couple pay for their scoring and workbooks. If the parish chooses this option, the couple provides their credit card information at the time they take the inventory.
What information does a parish need to enter so the couple can take the Fully Engaged Inventory?
There are five items that need to be filled in for the couple to take the inventory.
- Wedding date (mm/dd/yyyy)
- Survey Type (Premarital or Convalidation)
- Initials of Bride and Groom
- Language (English or Spanish)
- Email address for the bride and groom
How much time does it take for the parish to receive the results of the Fully Engaged Inventory?
If the couple takes the inventory online, as soon as both the bride and groom have submitted their answers, the designated parish email is sent the results immediately.
If the couple takes the inventory via paper and pencil and the parish inputs the data onto the Fully Engaged website – scoring, the designated parish email is sent the results immediately.
If the couple takes the inventory via paper and pencil and the parish sends the answer sheets to Fully Engaged to be processed, the results will be sent to the designated parish email within 5 to 7 business days.
Can an engaged couple take the Fully Engaged Inventory online or with paper and pencil?
Yes, it may be administered either having the couple take the inventory online or the parish may use the Fully Engaged Inventory Booklet and answers sheets (answer sheets are downloadable at: http://www.getfullyengaged.com/facilitators/additional-resources/ )
Can more than 1 person receive the Fully Engaged Inventory results for a couple?
No. The parish may indicate only 1 email address to send the inventory results to. However, since the results are sent in an email in a PDF format, the designated email may forward the results to anyone they choose.
What do I do if the wrong email is submitted for the engaged couple? Can I change it?
After the parish submits the information, you are not able to make corrections, but the staff at Fully Engaged can make those corrections for you. Please contact the Fully Engaged staff and we would be happy to aid you in this process. We can be reached at (320) 258-7611, Monday and Wednesday 7:30 am to 3:30 pm, Tuesday, Thursday and Friday 8:30 am to 4:30 pm or you may email us at any time at [email protected]
How do I order material?
There are two ways you may order materials.
Log in to your parish account at http://getfullyengaged.com and at the top right hand corner, select Order Materials.
Or you may call or email the Fully Engaged Office and we would be happy to take your order. We can be reached at (320) 258-7611, Monday and Wednesday 7:30 am to 3:30 pm, Tuesday, Thursday and Friday 8:30 am to 4:30 pm.
Can I go in and change our parish profile, including the email results are sent to, shipping address, contact person’s name and information?
Yes you can as long as you have the user name and password to access your account. If you wish, we can also make changes for you by calling us or emailing us.
Can I receive my monthly statement via mail or email or both?
Yes, Yes and Yes. You may receive your statement via mail or email or both. To make a change in the way you are currently receiving your statements, log in into your parish profile and select mail email or both and submit.
Remember, if there are staff changes and/or email addresses change, please update your information.
Can I pay my bill via credit card?
Yes you can. When you click the button, it will take you to a payment portal. Once your payment is submitted, a confirmation email will be sent to the Billing Contact in your Parish Profile and the invoice status within Fully Engaged will update to (Payment Processing). Once the payment is reconciled by our Billing Department, the status of the invoice will update.
Is there a late fee if our bill is not paid?
Yes. When placing an order for Fully Engaged materials, you will receive an invoice and packing slip with your order. The invoice is due within 30 days. If payment is not received in that 30 days, a $15 late fee is accessed on the next monthly billing.
If a monthly billing is not received within 30 days, a $15 late fee is access on the next quarterly billing.